Pengaruh Dimensi Eksternal Persepsional terhadap Kualitas Layanan Fakultas di Universitas Lampung
Abstract
This study aims to see the effect of dimension of the external perception that includes tools of service, the color of service color, uniqueness or stimulus contrast, individual style to attract attention, and moves or service techniques of both partial or simultaneous service made by employees in the Medical Doctor Faculty of Lampung University. This study applied a correlational design that used a questionnaire to collect data. The sample was recruited by 10% from 771 students of Medical Doctor allowing 91 selected at stratified random sampling. Data were analyzed using inferential statistics of linear regression. The hypothesis was tested using SPSS version 19.0. Results show all hypotheses are rejected concluding that there is a significant effect among tools of services, the color of services, uniqueness or stimulus of contrast, individual attraction, moves or techniques of services partially and simultaneously.
Downloads
References
Azwar, Azrul. 1996. Mempertahankan Kualitas Pelayanan Kesehatan. Jakarta: Sinar Harapan
Azzahy, Ghana Syakira. 2008. Persepsi Tentang. On line:http://syakira-blog.blogspot.com/2008/11/tentang-persepsi.html diakses Tanggal 5 Februari 2018
Gunadi. 2017 “Quality of Service sebagai Variabel Intervensi Antara Kompetensi Karyawan dan Budaya Kerja dan Kepuasan Mitra di One-Stop Layanan Terpadu dari Free Trade Zone dan Batam Badan Manajemen Free Trade Zone. . "Hasil Penelitian Batam: FE Universitas Batam.
Ikhsan, Khairul. 2012. Konsep PerceptionOn-line:http://khairuliksan.blogspot.com/2012/11/konsep-persepsi_19.html Diakses Tanggal 3 Februari 2018
Mar'at, 1991. Sikap Manusia Perubahan Dan Its Pengukuran. Jakarta: Ghalia Indonesia.
Nawawi, Hadari. 2003. Manajemen Sumber Daya Manusia untuk Businesses.Yogyakarta Kompetitif: Gadjah Mada University Press
Ratnamiasih, Ina, dkk. 2012. Kepemimpinan, Organisasi Control, dan Keselamatan Kerja dan Dampak Terhadap Kualitas Pelayanan Rumah Sakit di Bandung. On line:https://www.researchgate.net/publication/ diakses Tanggal 1 Juli 2018
Robbins, Stephen P. 2003. Organisasi perilaku. Jakarta: Indeks
Saraswati, AB, Hamid Dan Topowijono. 2015. Pengaruh Pelatihan Kompetensi Karyawan dan Kualitas Pelayanan (Studi pada Eco Green Park, Batu) .Jurnal Administrasi Bisnis (JAB) | Vol. 23 No. 2 Juni 2015
Sobur, Alex. 2010. Psikologi Umum. Yogyakarta; Pustaka Setia
Suparyanto, 2011. Konsep Persepsi. On line:http://dr-suparyanto.blogspot.com/2011/07/konsep-persepsi.html
Thomas, M. 2013. Prinsip dan Praktek heterogen Katalisis, VCH, Weinheim. On line:https://onlinelibrary.wiley.com diakses Tanggal 6 Februari 2018
Walgito, Bimo, 2003. Pengantar Umum Psikologi, Yogyakarta: ANDI.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).