The role of Job Satisfaction as a mediator of the relationship between Cognitive Flexibility, Digital Literacy and Job Performance of Non-ASN Employees in Work Units in charge of Personnel, Planning and Finance within the Regional Secretariat of Serang City
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Keywords:
Cognitive Flexibility, Digital Literacy, Job Satisfaction, Job Performance
Abstract
In the rapidly developing digital era, employee performance is the main key to the effectiveness and efficiency of public services, especially in the Regional Secretariat of a region. Lack of Cognitive Flexibility and Digital Literacy among non-ASN employees at the Serang City Regional Secretariat, this is a significant challenge. Inability to adapt to technological changes and lack of understanding of digital technology can affect their performance. This obstacle needs to be overcome with intensive training efforts and competency improvement. This research adopted the structural equation modeling partial least squares (SEM-PLS) analysis method for a sample of 125 non-ASN employee respondents at the Serang City Regional Secretariat through the application of the Stratified Random Sampling technique. Exogenous variables in this research includeCognitive Flexibility by utilizing 10 indicators, as wellDigital Literacy using 11 indicators.Job Satisfaction acts as an intervening variable with 11 indicators, whereasJob Performance employee is an endogenous variable with 15 indicators. A total of 7 hypotheses were tested in the framework of this research. The results of the Outer Model evaluation showed that of the total of 47 indicators tested, 11 indicators were found to be invalid because they had a loading factor value below 0.70, while the remaining 36 indicators were proven to be valid. The results of hypothesis testing revealed that of the 7 hypotheses proposed, 6 hypotheses were successfully accepted while 1 other hypothesis was rejected. Thus, this research provides an in-depth understanding of the factors that influence the performance of non-ASN employees at the Serang City Regional Secretariat, and their implications for increasing the effectiveness and efficiency of public services in the increasingly developing digital era.
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References
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Alamanda, R., Utami, M. W., & Jayanti, E. S. (2020). Analisis Faktor-Faktor yang Mempengaruhi Job Satisfaction pada Pegawai PT. Adira Dinamika Multi Finance Tbk. Jurnal Manajemen Dan Kewirausahaan, 22(1), 1-12.
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Alobidyeen, B., Al-Edainat, S., Al-Shabatat, S., & Al-Shabatat, S. (2022). Digitalization and its Impact on Employee’s Performance: A Case Study on Greater Tafila Municipality. International Journal of Business and Administrative Studies, 8(1), 113–127. https://doi.org/10.20469/ijbas.8.10004-1
Arnold, K. M., & Hirst, W. (2021). Perceptual flexibility and its relation to creativity. Psychology of Aesthetics, Creativity, and the Arts, 15(1), 47-57.
Arum, D. D., & Utomo, I. S. (2018). Pengaruh Budaya Organisasi, Motivasi, dan Job Satisfaction terhadap Job Performance Pegawai pada PT. Kereta Api Indonesia (Persero) Daerah Operasi VII Madiun. Jurnal Administrasi Bisnis S1 Universitas Brawijaya, 57(1), 13-19.
Aydin, G., & Odaci, H. (2020). The relationship between Cognitive Flexibility and creativity in employees. Journal of Management Development, 39(5), 540-551.
Bakhtiar, A., & Daulay, D. (2017). The Influence of Leadership Style, Work Motivation and Job Satisfaction on Employee Performance. Journal of Management, 3(1), 1-10.
Bawden, D. (2008). Origins and Concepts of Digital Literacy. Digital Literacies: Concepts, Policies and Practices, 17-32.
Bluman, A. (2017). Elementary Statistics: A Step by Step Approach. McGraw-Hill Education.
Bolli, T., & Pusterla, F. (2022). Decomposing the effects of digitalization on workers’ Job Satisfaction. In International Review of Economics (Vol. 69, Issue 2). Springer Berlin Heidelberg. https://doi.org/10.1007/s12232-022-00392-6
Buttelmann, F., & Karbach, J. (2017). Development and plasticity of Cognitive Flexibility in early and middle childhood. Frontiers in psychology, 8, 1040.
Buttelmann, F., & Karbach, J. (2017). Global-local processing and Cognitive Flexibility in a dual-task paradigm. Personality and Individual Differences, 116, 42-46.
Castellacci, F., & Viñas-Bardolet, C. (2019). Internet use and Job Satisfaction. Computers in Human Behavior, 90, 141–152. https://doi.org/10.1016/j.chb.2018.09.001
Cheng, P., Tallent, G., Bender, T. J., Tran, K. M., & Drake, C. L. (2017). Shift Work and Cognitive Flexibility: Decomposing Task Performance. Journal of Biological Rhythms, 32(2), 143–153
Cijan, A., Jenič, L., Lamovšek, A., & Stemberger, J. (2019). How digitalization changes the workplace. Dynamic Relationships Management Journal, 8(1), 3–12. https://doi.org/10.17708/DRMJ.2019.v08n01a01
Colquitt, J. A., LePine, J. A., & Wesson, M. J. (2019). Organizational behavior: Improving performance and commitment in the workplace. McGraw-Hill Education.
Cooper, D. R., & Schindler, P. S. (2019). Business Research Methods. McGraw-Hill Education.
Dai, W. (2014). Personality, intercultural communication competence, and cultural self-efficacy of Chinese students: A moderated mediation analysis. International Journal of Intercultural Relations, 43, 135-146.
Davidescu, A.A., Apostu, S., Paul, A., & Cășuneanu, I. (2020). Work Flexibility, Job Satisfaction, and Job Performance among Romanian Employees—Implications for Sustainable Human Resource Management. Sustainability, 12, 6086.
Deak, G. O., & Wiseheart, M. (2015). Cognitive Flexibility in young children: general or task-specific capacity?. Journal of Experimental Child Psychology, 131, 90-113.
Deák, G. O., & Wiseheart, M. (2015). Cognitive Flexibility in young children: General or task-specific capacity? Journal of Experimental Child Psychology, 138, 31–53. https://doi.org/10.1016/j.jecp.2015.04.003
Dennis, J. L., & Vander Wal, J. S. (2010). The Cognitive Flexibility inventory: Instrument development and estimates of reliability and validity. Cognitive Therapy and Research, 34(3), 241-253.
Djajadikerta, H. G., & Trireksani, T. (2018). The Relationship Between Job Satisfaction, Work Motivation and Organizational Commitment. Academy of Strategic Management Journal, 17(5), 1-8.
Djarwanto, P. S., & Subagyo, S. (2005). Kamus Istilah Pendidikan. Jakarta: Bumi Aksara.
Eun Sul Lee and Yun-Jeong Shin. (2017). The Effect of Cognitive Flexibility on Satisfactions with Job and life with Secondary School Teachers. The Korean Journal of School Psychology, 14(2), 235-258.
Ferdinand, A. (2014). Metode Penelitian Manajemen: Pedoman Penelitian untuk Penulisan Skripsi, Tesis, dan Disertasi Ilmu Manajemen. Semarang: Badan Penerbit Universitas Diponegoro.
Fiori, M., Bollmann, G., & Rossier, J. (2015). Exploring the path through which career adaptability increases Job Satisfaction and lowers job stress: The role of affect. Journal of Vocational Behavior, 91, 113-121. ISSN 0001-8791.
Fraillon, J., Ainley, J., Schulz, W., Friedman, T., & Gebhardt, E. (2014). Preparing for life in a digital age: The IEA International Computer and Information Literacy Study international report. Springer.
Fukuzaki, F., & Takeda, S. (2022). The relationship between Cognitive Flexibility and Job Performance: A meta-analysis. Journal of Vocational Behavior, 130, 103660.
Gantt, E. E., Lee, Y. L., & Burrell, N. A. (2014). Intercultural communication: A contextual approach. John Wiley & Sons.
Gibson, J. L. (1987). Organizations: Behavior, structure, processes. McGraw-Hill Education.
Hartini, N.K., Kurniawan, E.A., & Wardhani, A.K. (2021). Manajemen Sumber Daya Manusia. Yogyakarta: Deepublish.
Kosenko, K. A., McEvoy, P. M., & Cavanagh, J. F. (2019). Conceptual flexibility predicts symptoms of depression and anxiety independently of rumination and worry. Journal of Affective Disorders, 244, 33-41.
Kurniawati, D.T., & Yuana, P. (2021). The mediating role of task-technology fit (TTF) in the effect of knowledge sharing intention on Job Satisfaction and employee performance. International Journal of Research in Business and Social Science (2147- 4478).
Leinikka, M., Vihavainen, A., Lukander, J., & Pakarinen, S. (2014). Cognitive Flexibility and Programming Performance. Annual Workshop of the Psychology of Programming Interest Group.
Littlejohn, A., Beetham, H., & McGill, L. (2012). Learning at the digital frontier: A review of digital literacies in theory and practice. Journal of computer assisted learning, 28(6), 547-556.
Liz, M., & Yu, Z. (2022). The effect of Digital Literacy on Job Satisfaction in the United States. Computers in Human Behavior, 125, 108056.
M., S., & Durai, S. (2017). A study on the impact of Job Satisfaction on Job Performance of Employees working in Automobile Industry, Punjab, India. Journal of Management Research, 9(1), 117. https://doi.org/10.5296/jmr.v9i1.10420
Mamun, C. A. Al, & Hasan, M. N. (2017). Factors affecting employee turnover and sound retention strategies in business organization: A conceptual view. Problems and Perspectives in Management, 15(1), 63–71. https://doi.org/10.21511/ppm.15(1).2017.06
Maxwell, J. A. (2020). Qualitative Research Design: An Interactive Approach. Sage publications.
Meade, J. E., & Rabbit, P. D. (2015). Cognitive Flexibility theory: A meta-analytic review of past research and future directions. The Journal of Applied Psychology, 100(2), 249-280.
Meyers, E. M. (2013). Digital Literacy: Bridging the digital divide. Journal of Extension, 51(6), 6FEA2.
Miner, J. B. (2005). Organizational behavior: Essential theories of motivation and leadership. M. E. Sharpe.
Mohd Abas, M.K., Yahaya, R.A., & Fee Din, M.S. (2019). Digital Literacy and its Relationship with Employee Performance in the 4IR. Journal of International Business, Economics and Entrepreneurship.
Nguyen, P.V., Trieu, H.D., Ton, U.N., Dinh, C.Q., & Tran, H. (2021). Impacts of Career Adaptability, Life Meaning, Career Satisfaction, and Work Volition on Level of Life Satisfaction and Job Performance. Humanities and social sciences, 9, 96-110.
Nur, N., Manik, E., & Saragih, S. (2016). Analisis Job Performance Pegawai dengan Menggunakan Metode AHP (Analytical Hierarchy Process) di PT. Asuransi Jasa Tania, Tbk. Jurnal Pendidikan Ekonomi Dan Bisnis, 4(2), 173-185.
Ölçer, F. (2015). Determinants of employee performance: A review of literature. Procedia-Social and Behavioral Sciences, 207, 816-825.
Ölçer, F. (2015). Human Resource Management: Issues, Challenges and Opportunities. Springer.
Pagani, L., Argentin, G., Gui, M., & Stanca, L. (n.d.). The Impact of Digital Skills on Educational Outcomes: Evidence from Performance Tests. http://dems.unimib.it/
Park, S., & Shin, Y. (2022). Is Perfectionism Beneficial or Detrimental to Creativity? Relationships between Creativity, Regulatory Focus, Cognitive Flexibility, and Creative Performance. Korean Academy of Management.
Pemerintah Kota Serang. (2021). Peraturan Walikota Serang No. 108 Tahun 2021 tentang Kedudukan Susunan Organisasi Tugas dan Fungsi serta Tata Kerja
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Published
2024-02-23
How to Cite
Putro, E., Basrowi, & Permana, A. (2024). The role of Job Satisfaction as a mediator of the relationship between Cognitive Flexibility, Digital Literacy and Job Performance of Non-ASN Employees in Work Units in charge of Personnel, Planning and Finance within the Regional Secretariat of Serang City. Cendekia: Jurnal Pendidikan Dan Pembelajaran, 18(1), 1-23. https://doi.org/10.30957/cendekia.v18i1.877
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Articles
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