Exploring the Chasm: Vision-mission Gap and Organizational performance at PT. Telkom from an Educational Perspective
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Keywords: Pt. Telkom, Vision-Mission, Educational Perspective, Human Resource
Abstract
This research aims to analyze the gap between vision and mission and organizational performance at PT. Telkom through a literature review approach. A vision and mission is a strategic foundation that defines the long-term direction and goals of an organization. However, there is often a mismatch between the vision-mission statement and its implementation, which often becomes the main obstacle in achieving optimal performance. The research results show that internal communication, leadership, organizational culture and performance measurement systems have a significant influence on the success of implementing the vision and mission. The gaps that occur can affect employee satisfaction, customer loyalty and organizational competitiveness. Recommendations that can be given through this article are the importance of routine vision and mission evaluation, involving employees in strategy formulation and implementing a performance measurement system that is in line with strategic goals. Thus, this research provides relevant insights for practitioners and academics to understand and overcome challenges related to the vision-mission gap in large organizations such as PT. Telkom.
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References
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Washillah, M. H., Prabawani, B., & Nugraha, H. S. (2024). Analisis Talent Development Strategy di Era Revolusi Industri 4 . 0 ( Studi Kasus Pada PT Telkom Indonesia Regional IV Jateng-DIY ). 13(2), 107–116.
Wenda, A., & Ditilebit, N. (2021). Analisis Likuiditas Dan Profitabilitas Untuk Menilai Kinerja Keuangan Pada Pt. Telekomunikasi Indonesia, Tbk. Jurnal Ekonomi Dan Bisnis, 11(2), 33–42. https://doi.org/10.55049/jeb.v11i2.79
Zeeman, J. M., Vyas, D., & Ragucci, K. R. (2024). Best Practices for Interprofessional Education to Meet the Curriculum Outcomes and Entrustable Professional Activities. American Journal of Pharmaceutical Education, 88(12), 101321. https://doi.org/10.1016/j.ajpe.2024.101321
Akbar, H., & Saputra, R. (2023). Evaluasi Kinerja Tata Kelola Teknologi Informasi Terhadap Tools Internal Framework Cobit 2019. Sebatik, 27(2), 589–605. https://doi.org/10.46984/sebatik.v27i2.2336
Anisa, N., & Ali, A. (2021). Analisis Kinerja Keuangan Dengan Metode Dupont Pada. Jurnal Manajemen, 1(1), 30–39.
Buntu, B. (2023). Analisis Rasio Likuiditas, Rasio Leverage dan Profitabilitas Pada PT Telkom Indonesia (Persero) Tbk. Jurnal Ekonomi Dan Bisnis, 15(1), 1–14. https://doi.org/10.55049/jeb.v15i1.142
Dona, A. R., & Sugiman. (2021). Peramalan Metode ARIMA Data Saham PT. Telekomunikasi Indonesia. PRISMA: Prosiding Seminar Nasional Matematika, 4, 611–620. https://journal.unnes.ac.id/sju/index.php/prisma/
Fatonah, S., & Sulistiani, I. (2022). the Effect of Communication and Coordination on the Performance of Damkar Employees in the Satpol Pp Office in Serang City. Jurnal Ekonomi, 11(1), 539–545. http://ejournal.seaninstitute.or.id/index.php/Ekonomi
Girei, E. (2023). Managerialisation, accountability and everyday resistance in the NGO sector: Whose interests matter? Critical Perspectives on Accounting, 92(July 2019), 102418. https://doi.org/10.1016/j.cpa.2022.102418
Grace Haque, M., & Sunarsi, D. (20 C.E.). Analysis of SMEs Culinary Marketing Strategy During Covid 19 Pancemic: A Study at “Sate Bebek Cilegon” Resto in Cilegon, Banten. International Journal of Education, Information Technology and Others, 3(2), 447–451. https://doi.org/10.5281/zenodo.4087860
Johnson, A. P., & Smith, B. K. (2023). Increasing capacity for quality Improvement in vascular surgery: The role of education for trainees and practicing surgeons. JVS-Vascular Insights, 1, 100007. https://doi.org/10.1016/j.jvsvi.2023.100007
Kusuma, E. A., Pribadiyono, P., & Riharjo, I. B. (2020). Telkom Indonesia. … Journal of Multicultural and …, 96–106. http://ijmmu.com/index.php/ijmmu/article/view/2138
Laurentius, L. Y., & Situmorang, S. A. (2021). Talent Mobility at Telkom Group: An International Perspective of Cross-cultural Training and Development Management. 301–305. https://doi.org/10.5220/0010006903010305
Mario Jr, H., Sukmawati, A., & Affandi, J. (2022). The Influence of Human Resources Management, Total Quality Management, and Motivation on Employee Performance at PT Telkom Area Bogor. International Journal of Research and Review, 9(10), 159–172. https://doi.org/10.52403/ijrr.20221018
Munawaroh, M., Santoso, B., Gumilang, R. R., Hidayatullah, D., Hermawan, A., Marhanah, S., Gunawan, A., Sunarsi, D., & Purwanto, A. (2021). The Effect of Strategic Leadership and Organization Culture on Business Performance: An Empirical Study in Indonesia. Journal of Asian Finance, 8(6), 455–0463. https://doi.org/10.13106/jafeb.2021.vol8.no6.0455
Piccio, B., Todd, L., & Robertson, M. (2024). The festival industry and gender inequality: The case of Edinburgh, the world’s leading festival city. Tourism Management Perspectives, 54(October). https://doi.org/10.1016/j.tmp.2024.101317
Pratomo, M. I., Febriansyah, H., Si, S., & Ph, D. (2024). International Journal of Current Science Research and Review Maturity Assessment of Knowledge Management in the Transition of Organizational Transformation at PT Telkom Indonesia ( Persero ) Tbk. 07(10), 7987–7996. https://doi.org/10.47191/ijcsrr/V7-i10-59
Sari, R. K., Hari Ginardi, R. V., & Indrawanti, A. S. (2023). Perancangan Tata Kelola Teknologi Informasi Berbasis COBIT 2019: Studi Kasus di Divisi Information Technology PT Telkom Indonesia Kota Bandung. Jurnal Teknik ITS, 12(1). https://doi.org/10.12962/j23373539.v12i1.100436
Ummah, M. S. (2019). No Title. Sustainability (Switzerland), 11(1), 1–14. http://scioteca.caf.com/bitstream/handle/123456789/1091/RED2017-Eng-8ene.pdf?sequence=12&isAllowed=y%0Ahttp://dx.doi.org/10.1016/j.regsciurbeco.2008.06.005%0Ahttps://www.researchgate.net/publication/305320484_SISTEM_PEMBETUNGAN_TERPUSAT_STRATEGI_MELESTARI
Washillah, M. H., Prabawani, B., & Nugraha, H. S. (2024). Analisis Talent Development Strategy di Era Revolusi Industri 4 . 0 ( Studi Kasus Pada PT Telkom Indonesia Regional IV Jateng-DIY ). 13(2), 107–116.
Wenda, A., & Ditilebit, N. (2021). Analisis Likuiditas Dan Profitabilitas Untuk Menilai Kinerja Keuangan Pada Pt. Telekomunikasi Indonesia, Tbk. Jurnal Ekonomi Dan Bisnis, 11(2), 33–42. https://doi.org/10.55049/jeb.v11i2.79
Zeeman, J. M., Vyas, D., & Ragucci, K. R. (2024). Best Practices for Interprofessional Education to Meet the Curriculum Outcomes and Entrustable Professional Activities. American Journal of Pharmaceutical Education, 88(12), 101321. https://doi.org/10.1016/j.ajpe.2024.101321
Published
2025-02-05
How to Cite
Setiawati, E., Fita Fitriana, H., Ayatulloh, & Munawaroh. (2025). Exploring the Chasm: Vision-mission Gap and Organizational performance at PT. Telkom from an Educational Perspective. Cendekia: Jurnal Pendidikan Dan Pembelajaran, 18(1), 181-194. Retrieved from https://cendekia.soloclcs.org/index.php/cendekia/article/view/965
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Articles
Copyright (c) 2025 Erlina Setiawati, Herna Fita Fitriana, Ayatulloh, Munawaroh
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